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Billing FAQ's
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When and how will I be billed ?
Service charges are billed monthly, in advance, on the anniversary of your start date. So, if you chose to start the service on the 5th of the month, that's when you will be billed each month.
Storage Plan upgrades will be billed immediately for the difference between the previous and new Storage Plans. The addition of new Backup Clients and/or computers/devices will be billed immediately.
Invoices will be issued by email only.
When and how do I pay ?
When you start the service you will be required to register a credit card for bill payment. Payments will be collected automatically, using your registered credit card, as and when amounts become due.
We can also accept payment by cheque or electronic transfer. Please note however that if your payment is not received by the due date, payment will be collected using your registered credit card.
You can change your preferred payment method and registered credit card at any time via the Customer Area on this website.
How do I get a Statement or Copy Invoice ?
We provide comprehensive financial information in the Customer Area of this website including Account Statement, Invoices, Payments and Payment Allocation.
Where to get your billing questions answered
To submit a Billing Enquiry click here.
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Next Page: Online Backup Free Trial
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